Refund policy
My Máximo Life — Returns & Exchanges
All sales are final on print-on-demand items.
Because every piece is made just for you when you order, we're unable to accept returns or exchanges for sizing, color preference, or change of mind.
We do make it right when something's wrong.
If your order arrives damaged, defective, or incorrectly printed, we've got you. Just reach out within 30 days of delivery with:
- Your order number
- A photo of the issue
We'll send a replacement or issue a full refund — no hassle, no hard feelings.
A note on colors: Screen displays vary, so printed colors may appear slightly different from what you see online. This is normal for all print-on-demand products and is not considered a defect.
Lost or stolen packages marked as delivered by the carrier are not eligible for refund or replacement. We recommend checking with neighbors or your local post office first.
📬 Questions? Reach us at off-leash@MyMaximoLife.com — we're real people and we actually read these.